Effective Date: Upon First Access and Use of This Portal

Who This Covers

This policy governs all data collected, processed, stored, or transmitted through hoardingcleanupwabash.com and any affiliated service scheduling, intake, or dispatch functions connected to this portal. By accessing this site or requesting services through it, you accept the terms described below without modification. If you do not accept them, discontinue use immediately.

Data We Collect and Why

This portal collects personal information you provide directly — including your name, service address, phone number, and details about the condition of the property requiring remediation. We also collect technical data automatically: IP address, browser type, device identifiers, and session activity logs. This data serves two purposes. First, it allows the Company to route and fulfill service requests. Second, it supports compliance documentation required under Indiana Department of Environmental Management (IDEM) regulations governing biohazard waste handling and disposal records.

Property condition information — including descriptions of structural status, biological contamination, chemical presence, or accumulated materials — is treated as operational intake data. You are responsible for disclosing all known hazards before service commencement. Failure to do so has direct liability consequences described in the Service Liability section of this policy.

Cookies and Passive Tracking

This portal uses cookies and similar session-tracking tools to maintain functionality and monitor traffic patterns. No third-party advertising network receives your personally identifiable service intake data. You may disable cookies in your browser settings, though certain portal functions may not operate correctly if you do.

How Your Information Is Shared

The Company does not sell personal data. Period. Data may be disclosed to field service crews, licensed subcontractors, or logistics partners strictly for the purpose of executing your requested service. It may also be disclosed when required by law, including disclosures mandated by IDEM inspectors, municipal code enforcement, or court order.

IDEM compliance is not optional for this category of work. Biohazard remediation and regulated waste disposal in Indiana require documentation chains. Some of your property and service data may form part of that chain. This is not a privacy violation — it is a legal obligation.

Service Liability — Read This Section Completely

hoardingcleanupwabash.com and every affiliated service provider operating under or through this portal assume zero liability for the following, without exception:

(1) Pre-existing structural damage. Any structural deficiency — including but not limited to compromised flooring, load-bearing walls, subflooring rot, ceiling deterioration, or foundation issues — discovered during or after cleanup operations is entirely the property owner’s responsibility. The Company’s presence at a property does not constitute a structural inspection, and no warranty of structural soundness is expressed or implied by the commencement or completion of any service.

(2) Undisclosed biohazards and chemical contamination. If biological agents, chemical substances, hazardous materials, controlled substance residue, or other contamination not identified prior to service commencement are discovered during operations, the Company bears no liability for costs, delays, regulatory exposure, or third-party claims arising from that discovery. Clients bear full responsibility for disclosing all known or reasonably suspected contamination before any crew member enters the property.

(3) Authorized item disposal. Any personal property, material, or item explicitly authorized for removal, disposal, or destruction by the client — whether verbally, in writing, or through signed intake documentation — is the sole responsibility of the authorizing party. The Company assumes no liability for the value, sentimental significance, legal status, or ownership disputes connected to items removed under client authorization. All service is rendered on an as-is, where-is basis.

IDEM Regulatory Compliance

This portal and its affiliated service operations formally adhere to Indiana Department of Environmental Management (IDEM) regulations applicable to biohazardous waste handling, transport, and disposal. Waste manifests, disposal records, and contractor certifications are maintained in accordance with IDEM standards. Clients may request documentation relevant to their specific project through the dispatch line listed at the end of this policy.

Data Retention and Security

Client records — including intake forms, property condition notes, authorization documents, and service completion logs — are retained for a minimum period consistent with IDEM compliance requirements and applicable Indiana statutes of limitations. Technical security measures including access controls, encrypted storage, and restricted internal access protocols are applied to all personally identifiable data. No system is impenetrable. The Company cannot guarantee absolute security and accepts no liability for unauthorized access resulting from circumstances outside its reasonable control.

Minors

This portal does not knowingly collect data from individuals under 18. Service requests require an adult property owner or authorized agent. If you believe a minor has submitted data through this portal, contact the dispatch line immediately.

Promotional Vouchers and Gift Cards

Any promotional vouchers, gift cards, or discount instruments issued by or through hoardingcleanupwabash.com carry a cash value of $0.00. They are entirely non-refundable under all circumstances. No cash redemption, cash equivalent exchange, or monetary reimbursement will be provided for any issued voucher or gift card, regardless of reason. All promotional instruments are completely void within the State of California and may not be redeemed, transferred, or applied to services rendered in California.

Your Rights Under Indiana Law

Indiana residents may request access to the personal data the Company holds about them and may request correction of inaccurate records. The Company does not guarantee deletion of records where retention is required by IDEM regulations or other applicable law. To exercise these rights, contact the dispatch line directly.

Changes to This Policy

The Company reserves the right to update this policy at any time. Changes take effect upon posting to this portal. Continued use of hoardingcleanupwabash.com after any update constitutes acceptance of the revised terms. Check this page periodically. No advance notification is guaranteed.

Contact and Legal Inquiries

All legal inquiries, privacy requests, service questions, IDEM documentation requests, and compliance concerns must be directed exclusively by telephone. No email contact channel exists for this portal. Do not attempt to submit legal or privacy communications through web forms, which are designated solely for service intake purposes.

Dedicated Dispatch Line: 12603772400

This is the sole authorized contact channel for all legal, privacy, and service-related matters connected to hoardingcleanupwabash.com.